Shipping + Returns
ReTURNS, Exchanges,Cancellations and Delivery
U.K DELIVERY SERVICE ROYAL MAIL
U.K STANDARD:3-4 WORKING DAYS-£3.99
NEXT DAY DELIVERY DELIVERY -£4.99
INTERNATIONAL SHIPPING
IRELAND 5 WORKING DAYS- £7.99
EU 5-7 WORKING DAYS- £14.99
REST OF THE WORLD 7-9 WORKING DAYS- £17.00
ORDER BY 3PM FOR SAME DAY DISPATCH
We begin to process your order straight away so that you can receive your order within the quickest time possible, so unfortunately we cannot guarantee that we can cancel or change your order when placed.
If any Queries please email: azellecollection@hotmail.co.uk
To Track Your item Please Visit: https://www.royalmail.com/track-your-item
ReTURns: store credit, refund or exchange
All eligible items must be returned within 14 days of receipt.
The customer is responsible for all return-shipping costs, we suggest using a track and trace method of shipping as AZELLE COLLECTION will not be responsible for items lost in transit when being returned to us.
Your original order form MUST be included when returning any item(s).
Items must be unworn and unwashed and free of any scents.
Items must be free of any stains/markings e.g. Fake tan/Make-up. Items must be returned in original packaging,
have all tags, including any original hang tags still attached.
All returns will be processed within 7 business days of receiving your item.
Please note: We do not offer returns for SALE items
If you select refund your order will be refunded within 7 working days of receiving back to the original payment method, you will receive an email once your order has been processed for a refund.
If you select Store Credit this will be provided in the form of a code sent to the email address provided at the time of the original order.
Store Credit can only be used online at our website WWW.AZELLECOLLECTION.CO.UK
Store Credit cannot be transferred to another person or account. Please treat Store Credit like cash.
Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.
Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.
Store credit has no expiration date
Store credit is provided in Great British Pounds (GBP)
Return shipping fees will apply for all store credits issued.
If you select refund this will be refunded back to your original payment method and usually takes 3-5 days to clear if paid through credit/debit card.
Faulty Items
If you receive faulty goods e.g manufacturing faults - please contact us via email azellecollection@hotmail.co.uk
Faulty items are eligible for a full refund including return shipping up to £4.20 (2nd class signed for with proof of postage is recommended)
We do not accept returns for sale items
Any final SALE items which are attempted to be returned will be refused upon delivery and returned to the sender.