We are happy to help with any queries that you may have from orders, tracking or sizing help a member of team will get back to you within 24 hours.

SHIPPING + RETURNS

RETURNS, EXCHANGES,CANCELLATIONS AND DELIVERY

U.K DELIVERY SERVICE

U.K STANDARD:3-4 WORKING DAYS-£3.99

U.K NEXT DAY: CURRENTLY UN-AVAILABLE DUE TO COVID-19 DELAYS

INTERNATIONAL SHIPPING

IRELAND 5 WORKING DAYS- £7.99

EU 5-7 WORKING DAYS- £8.99

REST OF THE WORLD 7-9 WORKING DAYS- £12.00

ORDER BY 2PM FOR SAME DAY DISPATCH

We are unable to cancel any orders after 24 hours of purchasing.

If any Queries please email: azellecollection@hotmail.co.uk

To Track Your item Please Visit: https://www.royalmail.com/track-your-item

RETURNS STORE CREDIT OR EXCHANGE

All returned items will be provided with a store credit only.

This does not effect your statutory rights.

All eligible items must be returned within 14 days of receipt.

The customer is responsible for all return-shipping costs, we suggest using a track and trace method of shipping as AZELLE COLLECTION will not be responsible for items lost in transit when being returned to us. 

Your original order form MUST be included when returning any item(s).

Items must be unworn and unwashed and free of any scents.

Items must be free of any stains/markings e.g. Fake tan/Make-up. Items must be returned in original packaging, 

have all tags, including any original hang tags still attached.

All returns will be processed within 7 business days of receiving your item.

Store Credit will be provided in the form of a code sent to the email address provided at the time of the original order.

Store Credit can only be used online at our website WWW.AZELLECOLLECTION.CO.UK

Store Credit cannot be transferred to another person or account. Please treat Store Credit like cash.

Store Credit may not be purchased and is only provided when previously purchased items have been returned and you have been issued "Store Credit" as a refund method.

Any purchase amounts that exceed the value of the Store Credit will require an additional method of payment for the remaining balance due.

Store credit has no expiration date

Store credit is provided in Great British Pounds (GBP)

Return shipping fees will apply for all store credits issued.

Faulty Items

If you receive faulty goods e.g manufacturing faults - please contact us via email azellecollection@hotmail.co.uk

Faulty items are eligible for a full refund including return shipping up to £2.99 (2nd class with proof of postage is recommended)

We do not accept returns for sale items 

Any final SALE items which are attempted to be returned will be refused upon delivery and returned to the sender.